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  • What are Wow’s production times like?
    The order production time depends on several factors, such as time of the year, product stock status, and order size. Almost all orders are shipped within 2-7 business days from the order submission date.
  • How does Wow handle refunds and returns?
    Wow products are created by a third-party print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind. However, in case of a damaged product or a manufacturing error, Wow offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.
  • What countries does Wow ship to?
    Our Print Providers are able to ship to most countries; however, shipping is not offered to Guadeloupe, North Korea, Cuba, Russia, and Ukraine.
  • Why is my order taking longer than expected?
    Occasionally, the order fulfillment may take longer than initially expected. This may be caused by one of the following: -The garment is out of stock and needs to be ordered from the supplier (if the delay is just a few days, the Print Providers do not necessarily inform us). -The product did not pass the post-production quality check and needs to be reprinted to ensure a high-quality standard. -The order contains 12 or more items.
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